Help Center

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AthenaHealth Patient Portal

What is AthenaHealth?


AthenaHealth is the electronic health records (EHR) system we use in our doctor office to provide better service for our patients.




What are the benefits of using AthenaHealth?


With AthenaHealth you can view your health information at your own convenience.




I forgot my AthenaHealth Password


Please click here to change your password.





Billing + Insurance

What health insurance do you accept?


We accept most insurances, please contact us to see if you are covered.





Telemedicine

Is my virtual visit secure?


Yes. Secure data transmission and patient privacy is a top priority. All data is encrypted, your sessions are anonymous, and none of your information is stored. We use a secure platform called Doxy.me that adheres to HIPAA, PIPEDA, and GDPR data privacy requirements. However, it is very important that you complete your visits in a private location to ensure that your privacy and confidentiality is maintained. As always, you must not share your AthenaHealth Patient Portal login credentials In order to maintain your privacy.




What is Telemedicine?


Telemedicine is an online appointment by way of a two-way, encrypted, real-time interaction between patient and a healthcare provider. This service is similar to a FaceTime/Skype application and requires a strong Internet connection. The appointment is supported by the use of a computer or any mobile device with a webcam, microphone and secure Internet connection. Telemedicine allows you to meet with your healthcare provider as if you had driven to our office. If your condition requires a hands-on examination, we will require an in-office visit.




What is doxy.me?


Doxy.me is the third party online platform we are using to conduct our telemedicine appointment.




I am having trouble with my webcam and microphone


To have a Doxy.me call, you need to give your browser permission to access your webcam and microphone. See browser specific instructions: Browsers Chrome (desktop) Chrome (mobile/tablet) Safari (desktop) Safari (mobile/tablet) Firefox (desktop) Firefox (mobile/desktop) Edge (desktop) Edge (mobile) Samsung (mobile) Operating Systems Windows 10 MacOS Devices Surface Pro




How do I check in for my telemedicine appointment?


To check in for your telemedicine appointment, please follow the steps listed here: https://www.drnullman.com/telemedicine




Can I speak with someone directly who can guide me through the technical setup process?


We are here to help. If you have questions about virtual visit technology or issues logging in to AthenaHealth portal, please call Dr Nullman at 305.534.4404




Recommended devices


We recommend using a laptop, but you can also use a smartphone or tablet. Ensure that your device has a working camera and microphone and that you have good WiFi. If you have a friend or family member who is more comfortable with technology, consider asking them to help you prepare for your visit.




What do I need for my Telemedicine Appointment?


Please have your driver’s license, insurance and credit card available during your telemedicine appointment.




Recommendations for a successful visit?


Where to set up Consider a location that is private, quiet, and allows you to move around easily. What to Wear Your provider may need to conduct a virtual physical exam, so we recommend wearing loose-fitting clothes that allow your provider to clearly see the area of concern (e.g., loose shirt for an appointment about your stomach). Start Early If this is your first time doing a virtual visit with us, start at least 45 minutes earlier than your scheduled appointment so you have enough time to to complete your pre-visit forms.





PreCheck + Checking in


COVID-19

Do I need to wear a face mask for my procedure?


Yes, all patients and staff are required to wear face masks.




Can I schedule an in-office appointment?


For your safety, we are currently only providing in-office visits If your condition requires a hands-on examination.




I'm worried about COVID-19. Is it safe to have my surgery?


Your safety is of the utmost priority for our center’s physicians and staff. We are following all current Centers for Disease Control and Prevention, as well as World Health Organization, recommendations. We are constantly improving quality and patient safety in our surgical center.




I don't feel well. Should I come in to my scheduled appointment at the surgical center?


If you are coughing, have shortness of breath, chills, sore throat, headache, recent loss of taste or smell or have a fever of 100.4 degrees or higher, please do not come to the surgical center. Instead, call Dr. Nullman's office immediately. The same advice applies to your driver and/or family members that might accompany you to surgery. I am happy to reschedule your surgery once you are free of any contagious illness.





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