Telemedicine

Woman on her Tablet

With Telemedicine,

We Bring the Office To You

Telemedicine lets you easily connect with Dr. Nullman through easy-to-use video conferencing. 

How telemedicine works

Telemedicine is an online appointment by way of a two-way, encrypted, real-time interaction between patient and a healthcare provider. 

What you will need

No need to download software or create an account. Just use a browser on a computer or device with a camera and microphone. 

Getting Started

Ready for your appointment? Complete your health forms on your AthenaHealth portal prior to your scheduled appointment.

Tips & FAQ

See Dr. Nullman on a computer, tablet or mobile phone by just clicking a link! 

Get Started for Your Virtual Visit:

Day before virtual visit

Complete all paperwork electronically on your AthenaHealth Portal. 

Our digital registration is simple and should take approximately 10 minutes to complete. The confidential registration forms should be completed in its entirety before submitting and confirming your upcoming appointment. Mandatory fields and e-signatures are indicated.

Please be aware that your registration will not be considered complete unless all required forms and documents have been submitted. 

Day of scheduled virtual visit

Receive appointment URL text/email 

​1. On the day of your appointment, you will receive a text and/or email that includes the details of your visit and the URL for access to your telehealth session. The secure URL will be activated only on the day of your appointment. 

 

2. Click the URL and enable camera to share camera and microphone. Preview and manage your device settings (test audio and video) Make sure that your camera and microphone access are not blocked in your browser settings.

3. Enter your name, to be displayed when your provider joins the call

4. Consent to athenaTelehealth Terms of Use and Informed Patient Consent

5. Enter the private virtual waiting room

Waiting Room & Virtual Consultation

Your appointment begins in the waiting room with our Medical Assistant reviewing your chart. If you get disconnected or exit by mistake, click the link again. Please wait patiently as you would in a physical office waiting room. 

 

Virtual Appointment Preparation

For a successful telemedicine appointment

 

What You Will Need For Your Virtual Visit

Please have the following items available during your appointment. 

Photo ID
Health insurance card or information
List of all current medication you are taking
Credit Card
Copies of records from doctors related to your visit with us.

Tips for a seamless visit

Test your internet

Test your internet connection beforehand. You will need to be connected to the internet or Wi-Fi to take part in the virtual visit.

Communicate clearly

Speak slowly and clearly, and limit movement during your visit unless instructed by your provider. Also, have a list of symptoms and current medications.

Find a quiet space

Be sure you’re in a private, quiet space where you won’t be interrupted. Dress as you would for an in-office visit and examination.

What to wear

Your provider may need to conduct a virtual physical exam, so we recommend wearing loose-fitting clothes that allow your provider to clearly see the area of concern. 

Check your volume

Make sure your device is not muted. Adjust the volume as needed.

Start Early

If this is your first time doing a virtual visit with us, start at least 45 minutes earlier than your scheduled appointment so you have enough time to  to complete your pre-visit forms and make sure your video connection is correctly set up. 

 

Frequently Asked Questions

Telemedicine

Why can’t I see myself?


Another app might be using your camera. Try shutting down all other apps or restarting your device, and then rejoin your call. This should free up your camera for use. Your camera may also be blocked or disabled. To make sure your device is set up for a successful call, go through our simple pre-call device check.




Are telemedicine appointments covered by insurance?


Most insurance companies typically cover Telemedicine appointments. Patients will be charged the same co-pay and/or deductible as an in-person visit. Please call 305.534.4404 to schedule telemedicine appointment.




Can I speak with someone directly who can guide me through the technical setup process?


We are here to help. If you have questions about virtual visit technology or issues logging in to AthenaHealth portal, please call Dr Nullman at 305.534.4404




Recommended devices


We recommend using a laptop, but you can also use a smartphone or tablet. Ensure that your device has a working camera and microphone and that you have good WiFi. If you have a friend or family member who is more comfortable with technology, consider asking them to help you prepare for your visit.




I can’t hear my provider. What should I do?


Make sure your device volume is up and that you don’t have the sound on mute. If you have headphones or other speakers connected, check to see if the sound is playing there. If you’re using Bluetooth speakers, first check that your device and speakers have been set up as a pair. If they are already paired, make sure that Bluetooth is switched to “on” on your device. To make sure your device is set up for a successful call, go through our simple pre-call device check.




Is my athenaTelehealth call private and secure?


Yes, athenaTelehealth calls are private and secure. The app is HIPAA compliant. Every online appointment gets a unique link. The links are never reused or copied, and they are never accessible to anyone else.




What should I do when I join the call?


When you join the call, you will be in a private virtual “waiting room.” Please sit tight until a member of your care team joins. Don’t start using other apps that use your camera, microphone, or speakers. This could prevent you from hearing when someone else joins. Your provider’s schedule may be very unpredictable these days, so thank you for your patience while you wait!




When should I join my call?


Join your call 5-10 mins before your scheduled time to check your connection and make sure everything is ready for when your provider joins. Your appointment link will only work on the day of your appointment. If you want to test the link, you can do this on the same day of your appointment. Each appointment will get its own separate link, even if you have more than one appointment on the same day. Be sure to use the right link to get into the right appointment.




Will my internet speed affect my call quality? What can I do to make it better?


Internet speed can affect overall call quality. However, you can take some steps to make sure you get as much internet access as possible during your call: Shut down any other apps on your device. Close other browser tabs and windows. These might be taking up internet bandwidth and memory on your device. This includes unused apps, background apps, and streaming apps like Netflix or YouTube. Disable low power mode on battery-powered devices. Plug the device in to charge to get out of low power mode. Low power mode may turn off some features on your device and cut down how well it performs, which can affect your call. If other people in your household are also using the internet, see if they can stop while you make your call. You can also try contacting your internet service provider. They may be able to help fix your problems. They might also have different options for getting faster connections. Because of COVID-19, some internet companies are slowing down internet traffic on purpose during high demand hours. This helps with connection problems while so many people are streaming videos at home. If you think this is happening to you, ask your internet service provider to allow normal traffic to Athena.io because you are using it to get healthcare.




My provider can’t hear me. What should I do?


Check your sound and equipment: Make sure you’re not on mute. If you’re on an Android device and this is your first call, you will need to mute and unmute at the start of the call. Your browser will show you a permission check for your camera and microphone. After you give that permission, you will be set and won’t have to do this again. Check that your internet connection is working. If you’re on a mobile device, make sure you’re connected to WiFi. See if your microphone is blocked or disabled and try enabling it. If you’re using headphones or a headset, disconnect them and use your device’s speakers and microphone instead. If you’re using a Bluetooth headset, you may need to disable Bluetooth as well. If that didn’t fix the problem, try checking your device itself: Shut down any other apps. Close other browser tabs and windows. They may be using the microphone. They may also be taking up internet bandwidth and memory on your device. This includes unused apps, background apps, and streaming apps like Netflix or YouTube. Check that your browser isn’t in private mode or an incognito window. Disable low power mode on battery-powered devices. Plug the device in to charge to get out of low power mode. Restart your device to close down any other apps that are using up power. Your internet connection could also be causing problems. Try these steps: If you’re on a WiFi connection, move closer to the router. If your router is in a cupboard or far away from your device, consider moving it to a central location in your home for better overall signal. You can also try switching to the 5GHz frequency to increase the bandwidth available to your device. Other devices close to your router could also disrupt your signal. Consider moving those further away. If other people in your household are also using the internet, see if they can stop while you make your call. Use an ethernet cable to directly connect to your router instead of using WiFi for a more stable connection. Contact your internet service provider. They may be able to help troubleshoot problems and offer different options for faster connection if your signal strength is fine but your speed is slow. Because of COVID-19, some internet companies are slowing down internet traffic on purpose during high demand hours. This helps with connection problems while so many people are streaming videos at home. If you think this is happening to you, ask your internet service provider to allow normal traffic to Athena.io because you are using it to get healthcare. To make sure your device is set up for a successful call, go through our simple pre-call device check.




I started my call but I got disconnected. What should I do?


If you get disconnected, simply refresh the page and rejoin your call.




Why is my appointment virtual?


Dr. Nullman is currently doing all consultations virtually to limit exposure due to COVID-19. Procedures are not virtual, however will require a COVID test prior to the visit.




Can I have a caretaker or interpreter join me on the call?


Yes, up to four total users can participate in the call simultaneously, including users from both the patient and the provider side. If you require an additional participant be present during the visit, such as a caretaker, the link to the visit can be forwarded or shared with another user.




Do I need to log into the Patient Portal to join my telehealth appointment?


No, you don’t need to log into the Patient Portal or download any kind of application to join the visit. The URL will come directly to your preferred contact method (email or text, so long as you have previously consented to such messaging with your healthcare provider’s office) and can be accessed via web browser (desktop or mobile).





 
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