Telemedicine

Preparing for your Virtual Visit

Step 1:

Pre Check in 7 days prior to visit 

  • Complete the  PreCheck process using your AthenaHealth Patient Portal. PreCheck is available for 7 days prior to your appointment.

Step 2:

Check in 

  • Click "Check in to my Virtual Visit" below to access your Virtual Clinic appointment and begin the check-in process.​ 

  • Please Enable camera to share camera and microphone with doxy.me 

Technical Requirements

No need to download software or create an account. Just use a browser on a computer or device with a camera and microphone.

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Webcam
Audio/Microphone
Internet Connection

Step 3:

Waiting Room & Virtual Consultation 

  • After you have checked-in, you will be in our "Virtual Waiting Room".  Dr. Nullman will join you shortly and begin your appointment. If you get disconnected or exit by mistake, log on again. We recommend you click on the Pre-Call Test button to make sure your system is ready.               

  • Reminder: Please do not exit out of the waiting room or your appointment will be delayed. If you exit the browser you will need to recheck in (restart step 2). 

If your condition requires a hands-on examination, we will require an in-office visit.

What You Need for Your Telemedicine Visit

 

In order for us to provide you with fast, quality care, please have the following items available for your appointment and complete all 3 steps below prior to your scheduled appointment.

Photo ID
Health insurance card or information
List of all current medication you are taking
Credit Card
Copies of records from doctors related to your visit with us.

Telemedicine Q & A

Telemedicine

What is Telemedicine?


Telemedicine is an online appointment by way of a two-way, encrypted, real-time interaction between patient and a healthcare provider. This service is similar to a FaceTime/Skype application and requires a strong Internet connection. The appointment is supported by the use of a computer or any mobile device with a webcam, microphone and secure Internet connection. Telemedicine allows you to meet with your healthcare provider as if you had driven to our office. If your condition requires a hands-on examination, we will require an in-office visit.




Are Telemedicine appointments covered by insurance?


Most insurance companies typically cover Telemedicine appointments. Patients will be charged the same co-pay and/or deductible as an in-person visit. Please call 305.534.4404 to schedule telemedicine appointment.




What is doxy.me?


Doxy.me is the third party online platform we are using to conduct our telemedicine appointment.




is my virtual visit secure?


Yes. Secure data transmission and patient privacy is a top priority. All data is encrypted, your sessions are anonymous, and none of your information is stored. We use a secure platform called Doxy.me that adheres to HIPAA, PIPEDA, and GDPR data privacy requirements. However, it is very important that you complete your visits in a private location to ensure that your privacy and confidentiality is maintained. As always, you must not share your AthenaHealth Patient Portal login credentials In order to maintain your privacy.




Can I speak with someone directly who can guide me through the technical setup process?


We are here to help. If you have questions about virtual visit technology or issues logging in to AthenaHealth portal, please call Dr Nullman at 305.534.4404





How to have a successful first visit

What to Wear


Your provider may need to conduct a virtual physical exam, so we recommend wearing loose-fitting clothes that allow your provider to clearly see the area of concern (e.g., shorts for an appointment about your knee).




Start Early


If this is your first time doing a virtual visit with us, start at least 45 minutes earlier than your scheduled appointment so you have enough time to to complete your pre-visit forms.




What you will need for your Telemedicine Appointment


Please have your driver’s license, insurance and credit card available during your telemedicine appointment.




Where to set up


Consider a location that is private, quiet, and allows you to move around easily.




Recommended devices


We recommend using a laptop, but you can also use a smartphone or tablet. Ensure that your device has a working camera and microphone and that you have good WiFi. If you have a friend or family member who is more comfortable with technology, consider asking them to help you prepare for your visit.





Checking in

How do I check in?


https://help.doxy.me/en/articles/3751218-how-to-check-in-as-a-patient




I am having trouble with my webcam and microphone


To have a Doxy.me call, you need to give your browser permission to access your webcam and microphone. See browser specific instructions: Browsers Chrome (desktop) Chrome (mobile/tablet) Safari (desktop) Safari (mobile/tablet) Firefox (desktop) Firefox (mobile/desktop) Edge (desktop) Edge (mobile) Samsung (mobile) Operating Systems Windows 10 MacOS Devices Surface Pro




My microphone is not working






Pre Check

How do I pre-check in for my telemedicine appointment?


Complete the PreCheck process using your AthenaHealth Patient Portal.




How many days do I have to complete the pre-check?


Pre Check is available for 7 days prior to your appointment and closes the day before your appointment.





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